Terms of service
Terms of Service
Welcome to Lowfield Doggy Deli. 🐾
By placing an order through our website, you agree to these terms.
Our products
We sell natural dog treats and other dog-related products. Product descriptions, photographs and prices are provided as accurately as possible. Natural treats can vary slightly in size, shape, colour and appearance because they are natural products.
Please check the product information and any feeding or age guidance provided before purchasing. Always supervise your dog when giving treats or chews and make sure fresh drinking water is available.
Orders
When you place an order, you are making a request to purchase the products selected. Your order confirmation will confirm the details of your order.
We reserve the right to contact you if there is a problem with your order, including an issue with stock, pricing or availability.
If we are unable to fulfil your order, we will contact you and arrange an appropriate refund where necessary.
Prices and payment
All prices displayed on our website are in pounds sterling (£).
Payment is required when placing an order. We accept the payment methods available at checkout.
Delivery and collection
We currently deliver within the UK using the delivery options shown at checkout.
Estimated delivery times are provided as a guide. Once an order has been handed to the delivery service, delivery times may be outside our control.
Click & Collect orders will be available for collection once you receive our collection notification. Please bring your order confirmation when collecting.
Returns and refunds
Our return and refund arrangements are set out in our Return & Refund Policy.
Nothing in these terms affects your statutory rights as a consumer.
Our responsibility
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.
If a product is faulty, damaged, incorrect or not as described, please contact us so that we can resolve the issue.
Contact
If you have any questions about an order or these terms, please contact Lowfield Doggy Deli using the contact details provided on our website.