Shipping policy

Shipping Policy

We currently offer delivery within the UK. 🇬🇧🐾

Standard delivery

Standard delivery is £3.99 and usually takes 3–5 business days.

Express delivery

Express delivery is £6.99 and usually takes 1–2 business days.

Delivery times are estimates and may occasionally be affected by the postal service or circumstances outside our control.

Click & Collect

Click & Collect is available from Lowfield Doggy Deli.

Your order will usually be ready for collection within 24 hours. We will send you a notification when your order is ready.

Please bring your order confirmation when collecting your order.

Order processing

We aim to process orders as quickly as possible. If there is likely to be a delay with your order, we will contact you.

Damaged or incorrect orders

If your order arrives damaged, is incorrect, or you believe there is a problem with a product, please contact us as soon as possible with your order number and, where appropriate, photographs of the item.

We will work with you to resolve the issue in accordance with your statutory rights.