Refund policy

Return & Refund Policy

We want you and your dog to be happy with your Lowfield Doggy Deli order. 🐾

Natural dog treats

As our natural dog treats are food products, we cannot accept returns of treats that have been opened, used or where the packaging has been unsealed.

If you change your mind about an unopened treat order, please contact us as soon as possible. Where a cancellation or return right applies, the item must be returned unopened and in its original condition.

If your order arrives damaged, incorrect or you believe a product is faulty or not as described, please contact us as soon as possible with your order number and, where appropriate, photographs of the item. We will work with you to arrange an appropriate refund or replacement.

Accessories & non-food items

For non-food items such as toys, blankets or accessories, we accept returns of unused and unopened items in their original condition, subject to your statutory rights.

If you wish to return an eligible item because you have changed your mind, please contact us within 14 days of receiving your order. Items should then be returned within 14 days of notifying us.

Return postage for change-of-mind returns is the customer’s responsibility unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights.

Refunds

Once an eligible return has been received and checked, we will process the refund using the original payment method.

Nothing in this policy affects your statutory rights as a consumer.

If you have any questions about a return or refund, please contact us at Lowfield Doggy Deli.